Refund Policy

Please note that the information provided here is intended for general purposes only and does not constitute legal advice. For specific concerns, please consult a qualified legal professional.

Welcome to Ethiogood. We are committed to ensuring your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions under which refunds are granted, the process for requesting a refund, and other related information.

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Eligibility for Refunds

To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging. Certain types of products are exempt from being returned, such as perishable goods, personalized items, and downloadable software products. Additionally, some health and personal care items are non-returnable for hygiene reasons. Please contact us if you have questions about whether your specific item is eligible for a refund.

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Requesting a Refund

To initiate a refund, please contact our customer support team at support@ethiogood.com within 30 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the return process and provide you with instructions on how to send the item(s) back to us. Please ensure that the returned items are securely packaged to prevent damage during transit.

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Processing Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies. Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.

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Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@ethiogood.com. We will provide instructions on how to return the defective or damaged item and arrange for a replacement to be sent to you.

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Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at support@ethiogood.com.

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Non-Returnable Items

Several types of goods are exempt from being returned. These include perishable goods such as food, flowers, and plants, intimate or sanitary products, hazardous materials, and flammable liquids or gases. Additionally, personalized or customized items cannot be returned unless they arrive damaged or defective.

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Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the return is due to our error or a defective product. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you have any questions about our Refund Policy or need further assistance, please contact us at support@ethiogood.com or reach out through our contact page on the website. We are dedicated to ensuring that your experience with Ethiogood is positive and satisfactory.

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